| Q. |
What is a deductible, and who pays it? |
| A. |
A deductible is the amount for which the insured is liable on each loss if he or she is at fault. |
| Q. |
Do you conduct business with my insurance company? |
| A. |
Yes. We are recognized by every major and minor insurance company. |
| Q. |
Why is the check my insurance company sent me less than what I believe it will cost to repair my vehicle? |
| A. |
Most original insurance checks are based on an initial inspection of the damages to the vehicle. Quite frequently there is additional damage that is discovered once the repairs to the vehicle begins. These additional repairs are itemized and submitted to the insurance company (by us) for coverage. When the repairs to the vehicle are completed, the insurance company will issue an additional check to cover these repairs. |
| Q. |
Can your shop do mechanical repairs? |
| A. |
Absolutely! Our highly trained staff and state of the art equipment enables us to perform all major and minor repairs on every make and model of car, truck, or SUV. |
| Q. |
How long will it take to repair my vehicle? |
| A. |
The average insurance claim is seven to ten business days as long as any and all parts are readily available. |
| Q. |
How are you different from other shops? |
| A. |
We have advanced tools and computer equipment for repairs; a clean
repair facility; and a highly trained and courteous staff that separates us from every other shop in the city. |
| Q. |
Can you tow my vehicle to your shop? |
| A. |
Yes! We can arrange for a tow any time of the day. |
| Q. |
Can you pick up or deliver my vehicle? |
| A. |
Yes! We can arrange that for all customers in the Worcester area. |
| Q. |
What is a DuPont™ Performance Alliance™ Shop? |
| A. |
It is a shop trained and certified by DuPont™, the leader and innovator
of technologically advanced automotive products for 200 years. |
| Q. |
How does a Performance Alliance Shop differ from other shops? |
| A. |
Under Performance Alliance, we are totally committed to enhancing customer satisfaction, and strive to take the guesswork out of collision repair by improving processes and delivering consistent results. You can count on a Performance Alliance auto body shop for superior repair work, impeccable refinishing, and superb customer service. |
