Presenting the insurance company satisfaction reviews.

Are you pleased with the service provided by your insurance company?  Many aren’t!  We have collected just a small sample of reviews by real customers of these organizations.  All of these are completely open to the public for reading taken from actual experiences people had in the past and present.

Select a company for review

Allstate

The Allstate Corporation is one of the largest insurance providers in the United States and one of the largest that is publicly held.

Average Review Score
1/5
"Don’t get tangled in their web, look elsewhere for insurance."
EW
02/01/2019

Geico

The Government Employees Insurance Company is an American auto insurance company with headquarters in Chevy Chase, Maryland. It is the second largest auto insurer in the United States.

Average Review Score
1.3/5
"Law breaking, deceiving corporation that should be shut down after investigated for fraud."
Beth S.
11/13/2018

Hanover/
Citizens Group

Based in Worcester, Massachusetts, is one of the oldest continuous businesses in the United States still operating within its original industry. It was the original name of a property-liability insurance firm established in 1852.

Average Review Score
2/5
"DO NOT use this company. I have never had such a bad experience doing something as simple as cancelling an insurance policy."
Daner
Laguna Hills, CA

Liberty Mutual

Liberty Mutual Group, more commonly known by the name of its primary line of business, Liberty Mutual Insurance, is an American diversified global insurer, and the fourth-largest property and casualty insurer in the United States.

Average Review Score
2.6/5
"The claims department needs some serious training on how to treat loyal customers!!!"
Bonnie
Rochester, NY

MetLife

MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company, better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries.

Average Review Score
1.4/5
"I would like to rate them as a 0! I have had 3 claims with Met-Life and all were nightmares! "
Judith F
01/09/2019

Progressive Corporation

The Progressive Corporation is one of the largest providers of car insurance in the United States. The company also insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.

Average Review Score
2.6/5
"Progressive insurance is The most unprofessional, crooked insurance company I've ever dealt with!"
Michael
Senatobia, MS

State Farm

A large group of insurance and financial services companies throughout the United States with corporate headquarters in Bloomington, Illinois. The group's main business is State Farm Mutual Automobile Insurance Company, a mutual insurance firm that also owns the other State Farm companies.

Average Review Score
1.1/5
Trying to explain my concerns to them was impossible. I Spoke to an agent named Alicia and she was combative and rude, I asked for a supervisor and she flat out said no. At the end of the call instead of releasing the call she just put the headset down for over 5 mins so I wouldn't be able to take the survey at the end of the call.
markechio
02/07/2019

Travelers Insurance

The Travelers Companies, Inc. is an American insurance company. It is the second largest writer of U.S. commercial property casualty insurance and the third largest writer of U.S. personal insurance through independent agents.

Average Review Score
1.4/5
The definition of "scam" in it's noun sense is "a dishonest scheme; a fraud" or, as a verb, it's described as a "swindle". If you look on Merriam-Webster, they literally say "a fraudulent or deceptive act or operation // an insurance scam." I would bet Merriam-Webster is referring to Travelers when they mention "an insurance scam"
ak_small_business
11/02/2018